Entitlements and Milestones in Salesforce: Definitions and Use Cases
In Salesforce, Entitlements and Milestones are critical features of the Service Cloud that enable businesses to deliver high-quality customer support and track service-level agreements (SLAs). This article defines these terms, explains their use cases, and highlights how they improve customer service processes.
What Are Entitlements in Salesforce?
Entitlements in Salesforce