Unable to Send Email Message on Salesforce: User’s Email Address Not Verified

Salesforce is a powerful CRM tool that enables businesses to manage customer relationships effectively. However, users sometimes encounter issues when sending email messages, particularly due to unverified email addresses. This article addresses the problem of being unable to send email messages because the user’s email address is not verified and provides a possible solution: using an org-wide email address. We will also include step-by-step instructions on how to set up an org-wide email address in Salesforce;

Problem: Unable to Send Email Message on Salesforce

When attempting to send an email through Salesforce, users may receive an error message indicating that the email cannot be sent because the user’s email address is not verified. This issue can disrupt communication workflows and hinder business operations.

Reason: User’s Email Address Not Verified

The primary reason for this issue is that the user’s email address in Salesforce has not been verified. Salesforce requires email addresses to be verified to prevent spam and ensure email deliverability. An unverified email address cannot be used to send emails, leading to the error message.

Solution: Use Org-Wide Email Address

To resolve this issue, you can configure an org-wide email address. An org-wide email address allows multiple users to send emails from a common address, ensuring consistent communication and bypassing the need for individual email verification. Here’s how you can set up an org-wide email address in Salesforce.